331.Which of the following statements BEST captures the core philosophy of Total Quality Management (TQM)?
A) Achieving zero defects in all products and services at any cost.
B) Focusing primarily on inspecting finished goods to ensure they meet quality standards.
C) A management approach centered on continuously improving all aspects of an organization to meet or exceed customer expectations.
D) Implementing a strict top-down management control system to enforce quality standards.
A) Achieving zero defects in all products and services at any cost.
B) Focusing primarily on inspecting finished goods to ensure they meet quality standards.
C) A management approach centered on continuously improving all aspects of an organization to meet or exceed customer expectations.
D) Implementing a strict top-down management control system to enforce quality standards.